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COVID-19 Our Response As A Practice


Mary St Dental Health recognises that many of our patients’ families are concerned about the spread of the novel coronavirus (COVID-19). We share your concern and are continuously monitoring, planning and preparing for the disease since the outbreak’s emergence in the country. We frequently review all information from the Department of Health and the World Health Organisation, and re-evaluate the situation as it evolves. Our priority is and will always be the health and well-being of our patients, in addition to that of our staff and dental care providers. We are taking all the necessary steps to follow all safety protocols and keep your families well while limiting risk to the larger community as possible. Dental services at Mary St Dental Health remain open and operational to continue patient care.

Frequently Asked Questions for Patients

1. What is the novel Coronavirus (COVID-19)?

The novel coronavirus is a new strain from a large family of viruses that usually cause upper respiratory infections in animals or people. It spreads when an infected person sneezes or coughs which is inhaled by someone nearby, or by touching a surface where the virus has landed and then touching one’s own mouth, nose, or eyes. The virus can survive on surfaces for several hours but can be effectively wiped away by simple disinfectants.

2. What are the symptoms of COVID-19?

Flu-like symptoms like sore throat, fever, cough, and shortness of breath are common signs of COVID-19. Most infected people only develop these mild symptoms and don’t get much worse but severe cases can progress into a serious illness like pneumonia. It may take as little as 2 days or as long as 14 days for the symptoms to appear after exposure to the virus.

3. What should I do if I have COVID-19 symptoms?

Do not panic. Call your physician’s office for medical advice, informing him or her of your symptoms and recent travel history. What you have may not be COVID-19, especially if you haven’t been exposed to high-risk situations, and your minor symptoms can be treated at home. Those with more severe symptoms should contact their doctor, notifying him or her of their symptoms and travel history before they arrive, or go directly to a hospital emergency department. If you need dental treatment but have travelled or have been in contact with someone who has travelled in an area with widespread COVID-19, and are unwell with fever, cough or shortness of breath, please self-quarantine for 14 days before scheduling an appointment at our office. If you require urgent oral care, call us before coming in person to the clinic so we can determine the best plan for you. While we want to provide you the best care, we also want to minimise the risk to fellow patients, families and our staff.

4. What should I do if I have a scheduled appointment at Mary St Dental Health?

**If you are currently experiencing fever, cough, sneezing or difficulty in breathing, please call our receptionist at (02) 9643 9229 and reschedule your dental appointment. Please also contact us if you have just returned from an area that may be or is affected by the coronavirus disease or suspect you were in close proximity (within 2 meters) for an extended period of time to someone who has COVID-19. If possible, please go alone to your dental appointment unless you need assistance. Do not bring family members or friends especially if they exhibit symptoms associated with the disease. It’s an additional measure to ensure the safety of all patients and Mary St Dental Health staff while also ensuring our services are available to the public as usual. **